Terms and Conditions

By placing an order with Wylera Hair for products sold on our website you will be deemed to have read, understood and agreed to these Terms and Conditions.  Please read these Terms and Conditions carefully and, if you are unhappy with any aspect of these, then you should contact us, prior to purchase.

We amend our Terms and Conditions from time to time.  Whenever you order from our website, the Terms and conditions that are in force at that time represent the contract between Sistaco Pty Ltd and yourself.

Wylera Hair is a Division of Sistaco Pty Ltd and has registered offices in Brisbane, Australia (ABN 29 1499 10225)

ORDER PLACEMENT

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number.  If we are unable to fulfill your order following this acknowledgement, we will contact you by email or telephone advising of this.  We will confirm acceptance of your order by sending you an e-mail that confirms that the products have been dispatched.  A legally binding contract will be formed when we send you the Dispatch Confirmation.    If you require any further information regarding your order, please email sales@wylerahair.com; quoting your order number.  We may not accept your order if an item is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorization for your payment.  We reserve the right to reject any offer to purchase by you at any time.

OUR WARRANTY - Faulty Items - Process for Refund or Replacement

Your Wylera Hair ‘Dreamwave’ is warrantied for 1 year from date of purchase when presented with a valid receipt.

An initial investigation will be conducted on receipt of a video showing the potential fault.  This video should be sent to sales@wylerahair.com.

If deemed potentially faulty you will be asked to return your device for testing.  A form will be provided to be included with your return.  Freight will be reimbursed if your device is found to be faulty to the extent of normal delivery fees.  We are not responsible for any returns lost in transit.

Once deemed to be faulty; if purchased within 30 days you will be offered a refund or replacement.   If you choose a refund, this will be provided in a timely manner, once it is determined that the item is indeed faulty (normally within 14 days).

Once deemed to be faulty; if purchased within 12 months but after 30 days a replacement will be provided.

We cannot provide refunds or returns for products purchased through other retail outlets.   Only products purchased on the Wylera Hair website may be dealt with directly by ourselves.  We would ask you to contact the company you purchased your product from if through a third-party.

What is not covered by our Warranty

  • Accidental Damage
  • Damage as a result of use not in accordance with electrical instructions or use with the incorrect charger rating.
  • Normal wear and tear
  • Negligent use
  • Use not in accordance with the operating instructions. 

CANCELLATION

No cancellation can be instigated once your order has been placed.

RETURNS

Due to hygiene reasons, we cannot accept returns or exchanges for change of mind.  Wylera Hair reserves the right to evaluate each situation case by case and can refuse replacement, exchange or refund if it is deemed the product does not have a fault due to manufacture.

PRICING – Offers and Discounts

Pricing of our products are subject to change without notice.  Accordingly, we may offer specials/discounts at certain times that will temporarily alter our pricing.  If you miss these offers we are not liable to refund the difference in cost if purchased at a later or prior date. 

PRODUCTS

The images on site are for illustrative purposes only.  We have made every effort to display as accurately as possible the colours and images on our website of our products.  However, your computer may be calibrated to show colours slightly differently. 

SHIPPING/ORDER DETAILS

Our fulfillment processes are automated and we do not have control over how quickly an order goes through dispatch which makes it challenging for us to make changes in your details or in your order. 

However, we suggest that you let us know anyway and we will do our best to make the necessary changes for you (but there is no guarantee).

Please be advised that we are not liable for orders delivered to a wrong address if incorrect details are entered at checkout.

If your goods do not connect with you through your local delivery company and are sent to your Post office/dispatch address for pickup, it is your responsibility to collect these in a timely manner. If the goods are not collected and are return to ourselves you are responsible for redelivery costs. If you decide to cancel your order, shipping/return costs will be deducted from your refund 

USERS FEEDBACK

We reserve the right to use any feedback or videos using our products, that you may provide to ourselves to publish, distribute and otherwise use, in any medium.  We are and shall be under no obligation to maintain these in confidence or to pay commission or compensation for using such.

You are responsible for any comments made by yourself and for their accurate nature. We may monitor, edit or remove any content that we consider unlawful, abusive or libel or in violation of copyright or trademark.

ERRORS AND OMISSIONS

We are not held responsible for any typographical errors or inaccuracies on any website.  This may be relating to pricing, products, promotions, shipping information or charges, duties or sales tax.  We reserve the right to correct any errors after the fact and cancel any orders that may have been made based on our errors of omissions, without prior notice.

DISCLAIMER

The information on our website is provided in good faith.  Every effort has been made to ensure its accuracy.  However, we will not be held liable for any inaccuracies and we do not guarantee that our website is free from any errors.  We do not warranty that any product sold on our website will meet your particular requirements.  We are not liable to you or any other person for loss or injury in connection with the use of our website or use of misuse of the products sold on our website.

These Terms and Conditions shall be governed and construed in accordance with the laws of Queensland, Australia.

LIMITATION OF LIABILITY

Wylera Hair, its parent company, or its Directors, Officers, Employees, Agents, Contractors shall not be held liable for any injury, loss, claim or loss that is direct or indirect or consequential damages of any kind, including loss of profits arising from use of any product purchased on our website or through any of its resellers, distributors or affiliates.